DELIVERY AND PAYMENT

Payment Methods

PayPal Payments

  • We accept PayPal payments. Log in to your PayPal account to continue paying with PayPal.
  • We also accept credit card payments via PayPal. Select “Pay with Debit or Credit Card”. You will arrive at the “PayPal Guest Checkout” page on which you will be required to enter your card details.

Atome Installment Payment

Payment of purchases can also be made with Atome, an interest-free installment plan for your convenience.

How to Pay with Atome:

  1. Download the Atome app from the App Store or Google Play on your phone. Create an Atome account if you do not have one. 
  2. Select “Atome” on the Checkout page.
  3. Your total order amount is split into 3 equal bills, the first of which you will make payment for at checkout. The next two payments will be made 30 days and 60 days later, respectively. Note: (1) To pay by installment with Atome, the minimum order amount at checkout is $30. (2) Fixed late payment fee will be applied if payment(s) is/are not made on time.
  4. Check the status of your payment schedule under “Bills” on the Atome app. Once all installment payments have been made, you will be notified that you have completed your payment cycle.

How to Utilise Atome Vouchers:

Note: Vouchers can only be used on the Atome app.

  1. Select “Atome” as payment method on the Checkout page, and click “Place Order”. You will be redirected to Atome’s payment page.
    Atome

  2. Click “Continue to pay”, then “Add promotions”.
    Atome

  3. Select from the vouchers available and click “Confirm”.
    Atome

Please refer to this link for more info on Atome’s Terms of Service.

 

Refund Methods

PayPal & PayPal Credit/Debit Card Refunds

  • For refunds and order cancellations, contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • PayPal refunds will be done within 1 working day and will be credited back to your PayPal account or debit/credit card, whichever was used for payment.
  • It will take 7 to 30 days for the refund amount to appear on your card statement. Click here for more information on PayPal refunds.

Atome Refund

  • For refunds and order cancellations, contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • Atome refunds will be done within 1 working day and will be credited back to your debit/credit card, whichever was used for payment.
  • It will take 3 – 5 business days for the refund amount to be credited back to your credit card (if credit card was used to transact), or bank account (if debit card was used to transact).

Refunds via Bank Transfer

  • Payments made via other payment methods (i.e. not PayPal or Atome) will be refunded via bank transfer.
  • Contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • Please provide us with your full name, bank name and bank account number. Refunds will be made via bank transfer.
  • Refunds via bank transfer will take up to 14 days from the day of submission of bank details.

 

Order Processing & Delivery Methods

Order Processing

  • Orders will be processed on the next working day.
  • Once processing is done, parcels will be shipped out on the next available parcel collection day for courier delivery.
  • Ordered item(s) will be delivered between 2 to 5 working days from the date of processing.
  • If you have not received your delivery after 5 working days, please email us at info@kinobiotech.com with your order number.

Home Delivery

  • Purchases and delivery orders for Singapore only.
  • Free courier delivery for orders $80 and above, after discount codes have been applied.
  • Additional $10 delivery fee for orders below $80.
  • Delivery timings are Mondays to Friday: 9am – 6pm, Saturdays: 9am – 4pm, excluding public holidays.

bluPort Collection

  • Collect at your own convenience with over 132 automated self-collection parcel terminals. View available bluPort locations here.
  • Parcel collection by bluPort from our facility is only on Tuesdays and Fridays. Should you make your order on or after the collection day, your parcel will be picked up by bluPort on the next available collection day.

Self-collection at Tai Seng

  • A confirmation email will be sent to you once your order is ready for collection.
  • To self-collect at our Tai Seng office, select “Self-collection” on the Cart page.

International

  • For international shipping, please email info@kinobiotech.com. Otherwise, you may make your purchases on global.kinohimitsu.com for selected products.

For more information or enquiry, contact us at:

 

Last updated on 17 Sept 2020.