PayPal

Payment

  • We accept PayPal payments. Log in to your PayPal account to continue paying with PayPal.
  • We also accept credit card payments via PayPal. Select “Pay with Debit or Credit Card”. You will arrive at the “PayPal Guest Checkout” page on which you will be required to enter your card details.

Refund

  • For refunds and order cancellations, contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • PayPal refunds will be done within 14 working day and will be credited back to your PayPal account or debit/credit card, whichever was used for payment.
  • It will take 7 to 30 days for the refund amount to appear on your card statement. Click here for more information on PayPal refunds.

GrabPay

Payment

  • We accept GrabPay payments.
  • Orders with “Failed” status:
    • Should you exit the payment page before it is completed, or if an error occurs while making payment, your order will be captured on our system as “Failed” payment order.
    • You may retry payment for the same order. Refer to the section below on how to make payment for “Failed/Pending Payment” orders.

Refund

  • We are also able to process refunds for orders paid with GrabPay.
  • For refunds and order cancellations, contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • GrabPay refunds will be done within 14 working days and will be credited back to your GrabPay wallet.
  • It will take 1 – 5 business days for the refund amount to be credited back to your GrabPay wallet.

How To Apply GrabPay Offer Vouchers:

Step 1: Select Grab payment. Click “Continue to Payment”.

Step 2: Enter your phone number registered on the Grab App.

Step 3: Key in the OTP sent to you via SMS. You may be asked to verify your email address too.

Step 4: Once logged in, select “Add offer”.

Step 5: Search for the Kinohimitsu offer (if any is available).

Atome

Payment of purchases can also be made with Atome, an interest-free installment plan for your convenience.

Payment

  • Download the Atome app from the App Store or Google Play on your phone. Create an Atome account if you do not have one.
  • Select “Atome” on the Checkout page.
  • Your total order amount is split into 3 equal bills, the first of which you will make payment for at checkout. The next two payments will be made 30 days and 60 days later, respectively. Note: (1) To pay by installment with Atome, the minimum order amount at checkout is $30. (2) Fixed late payment fee will be applied if payment(s) is/are not made on time.
  • Check the status of your payment schedule under “Bills” on the Atome app. Once all installment payments have been made, you will be notified that you have completed your payment cycle.

Refund

  • For refunds and order cancellations, contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • Atome refunds will be done within 14 working days and will be credited back to your debit/credit card, whichever was used for payment.
  • It will take 3 – 5 business days for the refund amount to be credited back to your credit card (if credit card was used to transact), or bank account (if debit card was used to transact).

How To Apply Atome Vouchers:

Note: Atome vouchers can only be applied in-app, not in browser.

Step 1: Select Atome payment. Click “Place Order”.

Step 2: Select “Pay Using App”.

Step 3: Click “Voucher” on bottom left corner.

Step 4: Select the available Kinohimitsu voucher, and click “Confirm”.

Step 5: Check that the voucher amount has been deducted from the Total Amount. Finally, click “Pay”.

Refunds via Bank Transfer

  • Payments made via other payment methods (i.e. not PayPal, Atome or GrabPay) will be refunded via bank transfer.
  • Contact us via phone, email or the contact form to inform us on your refund/cancellation.
  • Please provide us your full name, bank name and bank account number.
  • Refunds via bank transfer will take up to 14 days from the day of submission of bank details.

Failed/Pending Payments

Steps to make payment for orders with failed/pending payments:

  1. Login to your account on sg.kinohimitsu.com
  2. If on desktop, click on your username on the top right corner. If on mobile, click on the human icon on the top right corner.
  3. On the Dashboard, you will see your recent orders. On mobile, scroll down the page to view them.
  4. Under order #XXXXX, you will see the status of your order (i.e. “Failed/Pending Payment”), and three green buttons. Click the “Pay” button.
  5. On the payment page, select your preferred payment method and proceed to make payment.
  6. Once payment is completed, we will then process your order as per normal.
  7. Note: If you have chosen to switch to Atome, your order status will remain as “Failed”. In this case, please screenshot your Atome bill page from the Atome app and email it to us at info@kinobiotech.com. We will then do a cross-check to confirm that payment was successful.
    • Where to find your Kinohimitsu bill on the Atome app:
      • Open the Atome app and click on “Bill” in the menu at the bottom of the screen.
      • Select your Kinohimitsu transaction.
      • Screenshot the page that looks like the one below:

Order Processing

  • Orders will be processed on the next working day.
  • Once processing is done, parcels will be shipped out on the next available parcel collection day for courier delivery.
  • Orders will be delivered between 2 to 5 working days from the date of processing, however, may take longer during promotion periods.
  • If you have not received your parcel after 5 working days, please email us at info@kinobiotech.com with your order number.

Home Delivery

  • Purchases and delivery orders for Singapore only.
  • Free courier delivery for orders $80 and above, after discount codes have been applied.
  • Additional $10 delivery fee for orders below $80.
  • Delivery timings are Mondays to Friday: 9am – 6pm, Saturdays: 9am – 4pm, excluding public holidays.
  • Orders will be delivered between 2 to 5 working days from the date of processing, however, may take longer during promotion periods.
  • If you have not received your parcel after 5 working days, please email us at info@kinobiotech.com with your order number.
  • Tracking numbers will not be provided. If you would like to track the parcel, kindly request for your order’s tracking number via the Contact Us form.

 

Ninja Point Collection (Ninja Collect)

  • Delivery duration to the collection point: Up to 14 working days, depending on the availability of lockers in the selected collection location.
  • Collect at your own convenience with over 600+ self-collection parcel terminals. View available Ninja Points here.
  • Self-collection by Ninja Collect is free of charge.
  • Once your parcel is ready for collection, you will receive a notification from Ninja Van to collect your parcel.
  • You will have 48 hours to collect your parcel from the collection location, after which the parcel will be returned to our warehouse if left uncollected. If you have a parcel that was returned to our warehouse, please inform us via the Contact Us form and we will make the necessary arrangements to ship it out.
  • Tracking numbers will not be provided. If you would like to track the parcel, kindly request for your order’s tracking number via the Contact Us form.

 

Redelivery of Returned Parcels

  • We will redeliver a returned parcel only once.
  • If a parcel is returned to our warehouse for a second time and the customer would like to have the returned parcel to be delivered again, a delivery charge of $10 will apply. However, if the customer chooses to collect from our main office, it is free of charge.

 

Self-collection at Tai Seng

  • Self-collection is suspended until further notice. Orders that have already been placed under Self-collection will also not be available for pickup. Affected customers will be notified via email of the new arrangement. If you have an affected parcel and wish to have it shipped out by SF Express (direct delivery) or Ninja Collect (to collect from Ninja Point location), please inform us and we will make the necessary arrangements.
  • A confirmation email will be sent to you once your order is ready for collection.
  • To self-collect at our Tai Seng office, select “Self-collection” on the Cart page.

*Note: ShopBack Vouchers are only available on certain ShopBack campaigns. You may visit the ShopBack website or app to find out more.

How to Purchase ShopBack Vouchers

  1. Download/login to the ShopBack app.
  2. Click on the Vouchers icon in the menu bar.
  3. Search for the Kinohimitsu Voucher and select it.
  4. Link and pay with your credit/debit card (or cashback if you already have cashback in your account).
  5. Get cashback on your purchase instantly.

 

How to Use ShopBack Vouchers

  1. Once you have received your unique promo code, insert your promo code in the Coupon field on the Cart or Checkout page as per normal.
  2. Free delivery is provided for all orders using ShopBack vouchers.
  3. All ShopBack vouchers are single-use and strictly no extension to the validity allowed.
  4. ShopBack vouchers cannot be used in combination with other store promo codes.
  5. Once ShopBack vouchers are used, any unused amount is strictly non-redeemable for cash or store credit.
  6. If your order total is more than the voucher amount, you will only need to pay for the excess amount via PayPal, Atome or GrabPay.
  7. ShopBack vouchers CANNOT be used to purchase items and bundles in the Special Sale category. Items and bundles in this category will be updated from time to time, hence it is advisable for you to check if your ShopBack voucher can be used to offset the items you intend to purchase. Such items include bundles that are running Buy-1-Free-1 promotions, 4 Months’ Supply: Collagen Diamond / Collagen Men / Collagen Nite / ProWhite, Bundle of 4: Collagen Beauty / BB Drink / BustUp / UV-Bright, and Bundle of 6: Collagen Beauty / BB Drink / BustUp / UV-Bright.

International

  • For international shipping, please email info@kinobiotech.com. Otherwise, you may make your purchases on global.kinohimitsu.com for selected products.

 

For more information or enquiry, contact us at:

 

Last updated on 22 Sep 2021.