Customer care

Payment & Delivery

A simple guide to checkout options, order processing, delivery and self-collection for Singapore orders.

Secure checkout

Payment methods

  • Visa, Mastercard, American Express and UnionPay
  • PayPal
  • Atome — three payments with 0% interest
  • ShopBack — cashback where available
  • FavePay — 5% cashback where available

The payment options available for an order will be shown at checkout.

Getting your order

Delivery methods

  • Doorstep delivery via SPX
  • Self-collection from the Tai Seng office after receiving the ready-for-collection email
  • Assistance with redelivery when a parcel has been returned

What happens next

Order processing and delivery timeline

  1. 1
    Order received

    Orders are processed on the next working day.

  2. 2
    Parcel prepared

    Processed parcels leave on the next available collection day.

  3. 3
    Delivery

    Estimated arrival is 24–48 working hours after processing.

Processing and delivery may take longer during peak periods and festive seasons.

Still waiting after five working days?

Email info@kinohimitsu.com with your order number so the team can check the parcel status.

International orders

Email customer care or visit kinohimitsu.com to check which products are available for international shipping.